Shipping policy

Shipping Policy

Last Updated: July 22, 2026

At Vanarm, customer satisfaction is our priority. We strive to provide premium-quality shawls and accessories. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, packaging, and accessories must be intact.

  • Proof of purchase or order confirmation is required.

Products returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Products purchased during clearance or final sale.

  • Gift cards.

  • Customized or personalized products.

  • Items that have been used, washed, damaged, or altered after delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your Order Number

  • Photos of the product

  • Photos of the package

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refund Process

After receiving and inspecting your returned product, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the amount to reflect in your account, depending on your payment provider.

Exchange Policy

We offer exchanges only for defective, damaged, or incorrectly delivered products, subject to stock availability.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.

  • For all other eligible returns, the customer is responsible for return shipping charges unless otherwise stated.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order qualifies under this policy.

Contact Us

For return, refund, or exchange requests, please contact:

Vanarm

Email: support@vanarm.com

Phone: +91-XXXXXXXXXX

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM